![]() ![]() One of the gentlemen made numerous comments about it being a road bike and no wonder my back wheel has a puncture. I stated that I want my back wheel checked and the bike checked generally just to see if everything was in the right place as it had been taken apart, I just wanted to ensure it was safe. Upon entering the store on Tuesday 15th of March the two older gentleman made me feel like I was wasting their time.As a novist cyclist I walked out feeling less confident than when I went in which has never happened with bike stores.After not being greeted or approached to query my visit. Shirlyn: Frosty experience from start to finish. Family business where all ranges from children to the professional cyclist are welcome!!!!! Ha haI should and will stick to my local store where there stock is limited but their customer service is impeccable. ![]() During this 15mins neither Mark or Aldis has the courtesy to talk to me or explain the issue.Never again. I read the description and asked how much it was and this took at least 10 mins to discover! Having decided I would take it, it took another 10mins to decide where to book it too. He asked me what saddle I had on my bike and when I told him I didn’t know the brand but my bike was in the car - he had no interest in looking - but walked around the store saying was it like this or this one!! After around 5 mins Mark appeared with one from ‘out the back’. I met Aldis and he was the most unhelpful and disinterested person I have ever meet. He advised me to come in and talk to ‘Aldis’ as he has the knowledge I was looking for.This morning I travelled 60mile round trip to go to Rutland Cycling. He explained they could scan my bottom and see were the pressure was affecting my position, at same time both agreeing that it was difficult without trying them to find the right saddle. I phoned and spoke to Mark who was immensely helpful and informative. Looking online I discovered Rutland Cycling. I have a issue with my sciatic/pirinformis muscle so required some advice and assistance in finding a saddle among the minefield of choices available. Vikki amies: My saddle broke on my bike and I couldn’t find a suitable replacement.
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